Troubleshooting VJ-1617H OPERATION MANUAL
7-4
(3) When data is sent from the computer, an error occurs at the printer and
nothing is printed
(4) Cannot use the computer online using LAN
7.1.3 Media-related troubleshooting
(1) The media slips or is torn during initialization
• If the media is jammed or torn, remove it according to "7.3 The media is jammed".
No. Possible cause Remedy Reference
1 Is the type of printer selected correctly at the
computer?
Check that the printer type settings on the
computer side and printer side are the same.
3.8 Connecti
ng the printer to
PC
2 Are the interface requirements and command
mode the same on the computer side and
printer side?
No. Possible cause Remedy Reference
1 Is the network interface cable connected
correctly?
Confirm the types of the cross and straight
cables, and connect the network interface
cable correctly.
3.8.3 Connec
ting a network
interface cable
2 Are the network settings configured
correctly?
Configure the network settings correctly.
3.8.4 Setting
the IP address
to
3.8.6 Gateway
setting
3 Match the printer’s network settings with the
computer side environment.
Match this product’s network settings with the
computer side environment.
3.8.1 System
requirements
4 Does the Power lamp on the operation panel
turn on after sending printing data from the
computer?
If the Power lamp does not turn on, contact the
computer manufacturer.
—
No. Possible cause Remedy Reference
1 Are you using the recommended media? Use the recommended media.
4.2.1 Loadab
le media
2 Is the loading position of the media correct? Set the media correctly.
3.5.5 Setting
roll media
3 Is the roll media set correctly? Set the roll media correctly.
3.5.4 Loadin
g roll media
4 Are there any foreign materials such as paper
attached to the pressurizing roller?
Clean the pressurizing roller.
6.5.2 Cleanin
g the inside of the
printer
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