APPENDIX C – Troubleshooting OMRON
Page 304 Release 2.0
• Your software licence key
• The software version and build number e.g. 1.2 (12). Also state if the project was upgraded
from a previous version
• The EXACT wording and spelling of any error message
• If an application is being sent it should be possible to remove unnecessary pages, objects,
scripts, points, alarms, recipes, datalogging and database connections
• Clear description of the function that the Manual says the software should provide
• Clear, precise, repeatable steps to recreate the issue on a new application
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