Technical
Support File
The report file contains information that is helpful to diagnose and reproduce issues.
The file contains records of previous robot failures, as well as current robot
configurations, programs and installations. The report file can be saved to external USB
drive. On the Log screen, tap Support file and follow the on-screen instructions to
access the function.
NOTICE
The export process can take up to 10 minutes depending on USB
drive speed and the size of files collected from robot file system. The
report is saved as a regular zip file, that is not password protected,
and can be edited before sending to technical support.
User Manual 327 UR10e
23.Log Tab
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