General Troubleshooting 4-71
Printer Fails to Enter ENERGY STAR Mode
1. Model not certified as an ENERGY STAR model.
a. Use the Control Panel to enable Energy Star mode (Printer Setup -> Printer
Control -> Select Power Saver Timeout). Some printers are not shipped as
energy star compliant and don't have the power saving mode enabled by
default.
2. Electronics module failure.
a. REQUIRED: Follow all procedures from 'Model not certified as an Energy
Star model' before proceeding.
b. With power cord connected, touch the metal electronics module to discharge
any static electricity.
c. Turn off printer and wait 30 seconds for power supply capacitors to
discharge.
d. Unplug power cord and remove printer's covers.
e. Replace the electronics module.
f. Plug in all cables removed during service.
g. Trace through all service steps performed to reattach any cables that were
unplugged during debugging.
h. Attach printer covers.
i. Perform full test of printer.
Printer Reports Missing Maintenance Kit
1. Maintenance kit missing or not fully seated.
a. Fully install maintenance kit.
2. Connector not fully seated.
a. Check I/O board connector J860 for proper mating.
3. Ensure that the waste tray sensor is incorrectly installed at the end of the waste
tray housing.
Printer Reports Missing Waste Tray
1. Waste tray missing or not fully seated.
a. Fully install waste tray.
2. Connector not fully seated.
a. Check I/O board connector J110 for proper mating.
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