222 C
HAPTER
 11: P
ROBLEM
 S
OLVING
You have specified that an endstation generates traffic that has a 
high priority, but when it passes through the network this priority 
information is lost.
 The endstation is attached to a Switch port using an 
untagged VLAN connection, and the Switch is removing the priority 
information when it is forwarded to other untagged ports. To maintain 
the priority information, specify that all untagged Switch ports use 
802.1Q tagging.
You have placed two or more Switch units in a stack, and some 
ports have lost their VLAN allocations and been disabled.
 The 
Switch units had more than 16 VLANs defined between them, and these 
extra VLANs were removed when the units were stacked. If a port was 
allocated to one of these VLANs among others, it lost that particular 
VLAN allocation. If a port only belonged to removed VLANs, it lost all its 
VLAN allocations and was disabled. Re-enable the disabled ports, and 
place them in the remaining VLANs.
You have connected a Switch to a device using an 802.1Q tagged 
link, and you can no longer access the management software of 
the device or the devices connected to that device
. You may have 
connected to a device that only supports 802.1Q tagged links and have 
not specified that VLAN 1 traffic uses 802.1Q tagging. Specify that 
VLAN 1 traffic is 802.1Q tagged, and try accessing the devices again.
You have connected an endstation that does not support IEEE 
802.1Q to the Switch. When you specify that the Switch port 
belongs to an untagged VLAN, the endstation does not appear to 
be connected to that VLAN.
 The port may have been placed in the 
VLAN using 802.1Q tagging, and the Switch is only transmitting the 
VLAN traffic with 802.1Q tags. Remove the 802.1Q tagging for the port, 
and try again.
Your Switch should be operating as an IGMP Querier, but it is not 
sending query packets to the network.
 Check that:
■
The Switch does not have the IP address 0.0.0.0. If it does, change the 
IP address, and re-enable IGMP Multicast Learning.
■
The network is only using the Default VLAN (VLAN 1). The Switch can 
only act as the querier in the Default VLAN.