4021470 Rev D D9854 Advanced Program Receiver Installation and Operation Guide 7-3
Product Support, Continued
Customer Responsibility
When returning equipment, the customer is solely responsible for equipment
packaging and transportation costs to the factory.
At the customer's request, Cisco will make reasonable efforts to provide warranty
service at the customer's premises, provided that the customer pays current field
service rates plus direct travel and accommodation expenses.
In Case of Repair
If your product requires repair, perform the following steps:
1. Notify Cisco of the problem immediately, providing the model number and
serial number of the equipment plus details of the problem. Upon receipt of this
information, service information and shipping instructions will be provided.
2. Upon receipt of instructions, return the product by prepaid freight. Refer to the
section Returning Products for details.
In Case of a Fault
If your product requires repair, perform the following steps:
1. Notify Cisco of the problem immediately, providing the model number and
serial number of the equipment plus details of the problem. Upon receipt of this
information, service information and shipping instructions will be provided.
2. Upon receipt of instructions, return the product by prepaid freight. Refer to the
section Returning Products for details.
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