7-2 Model D9854 Advanced Program Receiver Installation and Operation Guide 4021470 Rev D
Product Support
Scientific-Atlanta, LLC, a wholly-owned subsidiary of Cisco Systems, Inc. (hereafter
”Cisco”), provides its customers who have purchased support agreements with
telephone support from anywhere in the world. If you require technical telephone
assistance or product training support, or if you have any questions concerning
their Cisco Atlanta product, you may contact the appropriate Customer Support
Center from those listed below. Charges may apply for customers without a current
and applicable product support agreement.
Customers who call a Customer Support Center are asked specific questions in
order to identify their needs. In this way, each call can be directed to the customer
support representative most experienced with their Cisco product. Customer
Support Centers also provide the following pre- and post-sales support services for
Cisco products.
Training Support
On and off-site training plus technical support services are available for purchase
for both equipment operators and system administrators.
Warranty and Post-Warranty Support
Warranty and post-warranty support services are available to help customers
return Cisco products for service or repair.
Customers Location Phone Number
Programmers and
Broadcasters
USA and Canada Toll-free: 1.888.949.4786
+1.770.236.4786
dmn_support@cisco.com
Telcos and Cable Service
Providers
Cisco Services Toll-free: 1.800.722.2009
Local: 678.277.1120 (press 2
at the prompt)
customer-service@cisco.com
All Customers Europe +32.56.445.155 or
+32.56.445.197
saemea-support@cisco.com
All Customers Asia +852.2588.4746
saapac-support@cisco.com
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