4021470 Rev D D9854 Advanced Program Receiver Installation and Operation Guide 7-5
Returning Products, Continued
Packing and Shipping the Product
Follow these instructions to pack the product and ship it to Cisco.
1. Are the product's original container and packing material available?
•If yes, pack the product in the container using the packing material.
•If no, pack the product in a sturdy, corrugated box, and cushion it with
packing material.
Important:
• You are responsible for delivering the returned product to Cisco safely and
undamaged. Shipments damaged due to improper packaging may be refused
and returned to you at your expense.
• Do not return any power cords or accessories.
2. Write the following information on the outside of the container:
•Your name
• Your complete address
• Your telephone number
•RMA number
3. Ship the product to the address provided by the customer service
representative.
Note: Cisco does not accept freight collect. Be sure to prepay and insure all
shipments.
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