Inficon HAPSITE ER - Customer Support; How to Contact Customer Support

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HAPSITE ER Operating Manual
Chapter 1
Customer Support
1.1 How to Contact Customer Support
Please read the HAPSITE ER Operating Manual before contacting Customer
Support. To contact support, please request:
 Technical Support - for information and questions regarding general operation
or software assistance for the HAPSITE ER
 Applications Support - for information and questions regarding the ability of the
HAPSITE ER to detect various compounds and for assistance creating
calibration libraries
 Sales - for pricing requests and purchasing
 Service and Repair - for troubleshooting advice and for information on repairing
HAPSITE ER
If experiencing a problem with your instrument, please have the following
information readily available:
 The serial number for your instrument, located on the white sticker labeled
HAPSITE ER inside the front panel door
 A description of your problem
 A summary of any corrective action that has been attempted
 The exact wording of any error messages
For current customer support phone numbers, please refer to Support at
www.inficon.com.