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HAPSITE ER Operating Manual
1.2 Returning Your Instrument to INFICON
Do not return any component of the instrument to INFICON without first speaking
with a Customer Support Representative.
Prior to returning the instrument, a Declaration of Contamination (DOC) form will
need to be completed. The Customer Support Representative will provide the DOC
form. All chemicals that have been analyzed by the HAPSITE ER should be
reported on the DOC form in order for INFICON’s service personnel to take the
proper safety precautions when performing the repair. In certain cases, INFICON
may require that the instrument be sent to a designated decontamination facility
instead of the factory.
Once the DOC has been received, the Customer Support Representative will
provide shipping instructions and a Return Materials Authorization (RMA) Number,
which signifies that INFICON has authorized the return.
NOTE: Failure to follow these procedures will delay the repair of the instrument.
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