Diagnostic information 2-15
5062
241.03 While feeding from tray 2, the paper
never reaches the next sensor.
Possible causes:
• Obstruction on the paper path
• Damaged media leading edge
• Incorrect paper loading
• Incorrect paper guide setting
• Jam clearance cover partially open
• Drive assembly failure
1. Remove anything in the paper path.
2. Flex the media, and stack it flat in the tray.
3. Check if the jam clearance cover can close
properly.
If problem persists, go to “241.03, 242.03, 243.03,
244.03, 242.05, 243.05, 244.05, 245.05—Paper
jam (550-sheet/2000-sheet input option) service
check” on page 2-96.
241.04 S1sensor flag broke early.
Possible cause:
• Incorrect paper settings
• Defective S1 sensor
• Faulty system board
• Clear away anything in the paper path that might
cause the paper to jam.
• Be sure the paper settings match the media.
•Go to “Input, S1, narrow media, and near
narrow media sensor service check” on
page 2-121.
241.05,
241.07
While feeding from tray 1, the S1 input
sensor is never made.
Possible causes:
• Incorrect paper loading
• Incorrect paper guide setting
• Pick rolls (tires) failure
• Paper pick mechanism failure
• System board failure
1. Remove all media present in the paper path.
2. Flex the media, and stack it flat in the tray or
multipurpose feeder.
3. Properly set paper guides in the paper tray.
4. Check the pick rolls (tires) and replace if worn.
If the problem persists, go to “Input, S1, narrow
media, and near narrow media sensor service
check” on page 2-121.
241.08 While feeding from tray 1, the S1
sensor does not break.
Possible causes:
• Incorrect media setting
• Incorrect paper loading
• Incorrect media restraint setting
• Paper pick mechanism failure
• Transport belt motor failure
1. Clear away anything in the paper path that might
cause the paper to jam.
2. Be sure the paper settings match the media.
3. Flex the media, and stack it flat in the tray.
4. Properly set media restraints in the paper tray.
5. Check the pick arm rolls (tires) and replace if
worn.
241.21,
241.22
Tray 1 motor stalled.
Possible causes:
• Incorrect paper loading
• Paper pick mechanism failure
• System board failure
1. Remove all media present in the paper path.
2. Be sure the paper settings match the media.
3. Flex the media, and stack it flat in the tray or
multipurpose feeder.
If the previous actions do not fix the problem, go
to“146.xx—Autocomp (tray 1) motor error
service check” on page 2-72.
242.01 Tray 2 sensor is reached during POR
or after clearing the paper jam, tray 2
sensor is still triggered.
Possible causes:
• Obstruction on the sensor flag
• Obstruction on the paper path
• Paper got stuck between the
sensor
• Pick roll failure
• Paper pick failure
• System board failure
1. Clear anything in the paper path that might
cause the paper to jam.
2. Check if the sensor flag is free from any
obstruction.
3. Properly install the media on the tray.
If problem persists, go to “242.01, 243.01, 244.01,
245.01 —Paper Jam (550-sheet/2000-sheet input
option) service check” on page 2-94.
Error code Description Action
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