2-52 Service Manual
5062
Firmware and/or system electronics (900–999)
Error code Description Action
900.00–900.99
(except 900.05)
Software Error
An unrecoverable RIP software error
occurred while an unknown process
was running.
• POR the printer.
• If the error message persists, go to “900.xx—
Software error service check” on page 2-102.
910.xx–915.xx
Engine Software Error
An engine software error has
occurred.
• POR the printer.
• If the error persists, replace the system board.
See “System board removal” on page 4-142.
938.01
Electronics Hardware
Error
The system board is not the correct
level.
• POR the printer.
• If the error persists, replace the system board.
See “System board removal” on page 4-142.
938.02
Electronics Hardware
Error
A system board timeout error has
occurred.
• POR the printer.
• If the error persists, replace the system board.
See “System board removal” on page 4-142.
938.03–938.04
Electronics Hardware
Error
A communication error has occurred. • POR the printer.
• If the error persists, replace the system board.
See “System board removal” on page 4-142.
938.05–938.08
Electronics Hardware
Error
Under-voltage was detected. • POR the printer.
• If the error message persists, replace the LVPS.
See “Low-voltage power supply (LVPS)
removal” on page 4-82.
938.09
Electronics Hardware
Error
The printhead PLL failed to achieve
lock.
• POR the printer.
• If the error message persists, go to “110.xx—
Printhead error service check” on page 2-57.
938.10
Electronics Hardware
Error
The humidity sensor failed. • POR the printer.
• If the error message persists, go to “System
board removal” on page 4-142.
938.11–938.14
Electronics Hardware
Error
A cartridge sensor failed. • POR the printer.
• If the error message persists, go to “133.xx—
Cartridge sensor error service check” on
page 2-64.
938.15
Electronics Hardware
Error
An output bin sensor not connected
error occurred.
• POR the printer.
• If the error message persists, go to “Bin-full
sensor service check” on page 2-131.
938.16
Electronics Hardware
Error
An M
PF paper out sensor not
connected error occurred.
• POR the printer.
• If the error message persists, go to “938.16—
MPF paper out sensor error service check”
on page 2-103.
938.18
Electronics Hardware
Error
A waste toner sensor not connected
error occurred.
• POR the printer.
• If the error message persists, go to “938.18—
Waste toner sensor error service check” on
page 2-104.
938.19
Electronics Hardware
Error
A waste toner full sensor not
connected error occurred.
• POR the printer.
• If the error message persists, go to “938.19—
Waste toner full sensor error service check”
on page 2-105.
938.20
Electronics Hardware
Error
A duplex motor failure occurred. • POR the printer.
• If the error message persists, go to “150.xx—
Duplex motor error service check” on
page 2-74.