2-20 Service Manual
5062
Additional checks—250 paper jam
Error code Description Action
250.02 S1 sensor is made early with paper
input from the MPF.
Possible causes:
• Incorrect paper settings
• Defective S1 sensor
• Clear away anything in the paper path that might
cause the paper to jam.
• If clearing the jam does not solve the problem,
go to “241.02—Paper Jam error service
check” on page 2-93.
250.03 S1 sensor is never made with paper
input from the MPF.
Possible causes:
• Improper paper loading
• Damaged paper S1sensor
• Faulty system board
• Clear away anything in the paper path that might
cause the paper to jam.
• The S1 sensor may not be functioning properly.
See “Input, S1, narrow media, and near
narrow media sensor service check” on
page 2-121.
250.05 S1 sensor never broke.
Possible causes:
• Damaged S1sensor
• Faulty system board
• Check for anything in the paper path that might
cause the paper to jam.
• If clearing the jam does not solve the problem,
go to “Input, S1, narrow media, and near
narrow media sensor service check” on
page 2-121.
250.21
250.22
Multipurpose feeder motor stalled.
Possible causes:
• Tray 1 motor failure
• Cabling failure
• MPF gear assembly failure
• System board failure
• Remove all the media present in the paper path.
• Be sure the paper settings match the media.
• Flex the media, and stack it flat in the tray or
MPF.
If the problem persists, go to “250.21, 250.22—
MPF motor error service check” on page 2-100.
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