Managing the System Remotely
Polycom, Inc. 9–5
If your HDX system uses the Polycom RealPresence Resource Manager or
CMA system, refer to the Polycom RealPresence Resource Manager Operations
Guide or the Polycom CMA System Operations Guide for information about how
these systems manage your HDX system.
Requiring an Account Number for Calls
If your system is set up for use with the Global Management System, the
system can prompt the user to enter an account number before placing a call.
The account number is added to the Global Management System’s Call Detail
Record (CDR) and the system’s local CDR file (
localcdr.csv
), and this
information can be used for call tracking and billing purposes.
If you do not configure the system to validate account numbers, calls are
completed and the entered account number is recorded on the CDR. If you
configure the system to validate account numbers, calls are completed only
when placed using a valid account number. Account numbers are set up in
Global Management System by the Global Management System administrator
.
For more information about account validation, please contact your Global
Management System administrator.
To require an account number for calls:
1 Do one of the following:
— In the local interface, go to System > Admin Settings > Global
Services > Account Validation (select if necessary).
— In the web interface, go to System > Admin Settings > Global
Services > Account Validation.
2 Select Require Account Number to Dial to require an account number
for placing calls and to require validation by the Global Management
System server.
Adding Information for the Global Management System
Administrator
If your system is managed by Global Management System, you can configure
the Polycom HDX system so that users can request help from the Global
Management System administrator.
Requiring an account number for calls is not supported when the Polycom HDX
system is paired with the Polycom Touch Control.
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