Statistics and Diagnostics
Polycom, Inc. 11–3
Server Status
Call Summary
Call Statistics
In the web interface, all Call Statistics are shown on one screen. The following
table describes how the statistics appear in the local interface.
Diagnostic Screen Description
Server Status Displays server status information, including time server,
global directory, provisioning service, presence service,
and gatekeeper.
For an explanation of any of the status items, select the
item and press on the remote. If the Polycom HDX
system is paired with a Polycom Touch Control, go to
Diagnostics > System Status in the web interface for an
explanation of any of the status items.
When a change occurs in the server status or a potential
problem, you see an alert at the bottom of the Polycom
HDX Home screen.
Diagnostic Screen Description
Call Summary Displays calling information, such as:
• Duration of the last call
• Total number of calls placed and received
• Number, total time, and percentage of IP calls
• Number, total time, and percentage of ISDN calls
Diagnostic Screen Description
Call Statistics Displays information about the call in progress. In
multipoint calls, the Call Statistics screens show most of
this information for all systems in the call.
If the Polycom HDX system is not paired with a Polycom
Touch control device, view call statistics by pressing
on the remote.
If the Polycom HDX system is paired with a Polycom
Touch Control, view call statistics by touching on the
Call screen and then touching View Call Statistics.
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