User’s Manual
16 Customer Support
CUSTOMER SUPPORT
1. How to Reach Us
Contact Strand Lighting Customer Service at: 1-800-4STRAND (U.S.) or 1-214-647-7880 (international).
For a complete list of support and field service contacts, go to www.strandlighting.com , select the Support tab and
then the "Support/Field Service Contacts" link.
2. Additional Resources
Additional Documentation - DMX512
For more information on installing DMX512 control systems, the following publication is available for purchase
from the United States Institute for Theatre Technology (USITT), "Recommended Practice for DMX512: A Guide for
Users and Installers, 2nd edition" (ISBN: 9780955703522). USITT Contact Information:
USITT
315 South Crouse Avenue, Suite 200
Syracuse, NY 13210-1844 USA
1-800-938-7488 or +1-315-463-6463
www.usitt.org
NEO Software & Documentation
The console's graphical user interface (GUI) is provided by Dream Solution. For detailed instructions on using the
NEO operating software, refer to the NEO operating software Help Menu within the software itself.
For the latest software documentation updates, please visit: www.strandlighting.com or www.neocontrol.net.
For a printed or printable version of NEO Console documentation, visit: www.strandlighting.com or
www.neocontrol.net.
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