3-34 Phaser 8400/8500/8550 Color Printer
13,328.43: The ink loader CYAN heater is too hot.
13,330.45: The ink loader CYAN heater took too long to reach its setpoint.
13,387.48: The ink loader CYAN thermistor circuit is open.
13,389.41: The ink loader CYAN thermistor circuit is shorted.
13,391.43: The ink loader CYAN thermistor returned a bad reading, or was
corrupted by ESD.
13,392.44: The ink loader MAGENTA heater is too hot.
13,394.46: The ink loader MAGENTA heater took too long to reach its setpoint.
13,451.49: The ink loader MAGENTA thermistor circuit is open.
13,453.42: The ink loader MAGENTA thermistor circuit is shorted.
13,455.44: The ink loader MAGENTA thermistor returned a bad reading, or ESD
corruption.
13,456.45: The ink loader YELLOW heater got too hot.
13,458.47: The ink loader YELLOW heater took too long to reach its setpoint.
13,515.41: The ink loader YELLOW thermistor circuit is open.
13,517.43: The ink loader YELLOW thermistor circuit is shorted.
13,519.45: The ink loader YELLOW thermistor returned a bad reading, or ESD
corruption.
13,520.46: The ink loader BLACK heater got too hot.
13,522.48: The ink loader BLACK heater took too long to reach its setpoint.
13,579.42: The ink loader BLACK thermistor circuit is open.
13,581.44: The ink loader BLACK thermistor circuit is shorted.
13,583.46: The ink loader BLACK thermistor returned a bad reading, or ESD
corruption.
2
1. Ensure ground integrity of the printer (see
"Ensuring Ground Integrity" on page 4-77).
2. Are all components grounded properly?
Go to Step 3. Resolve ground
integrity.
3
1. Run the printhead Reservoir Temperature
test.
2. Did the test pass?
Go to Step 4. Replace the
printhead.
4
1. Check and reseat all wiring to the printhead.
2. Did this correct the problem?
Complete. Replace the
printhead.
Troubleshooting Procedure for 13,264 to 13,327 Error Code (Printhead) (Continued)
Step Questions and Actions Yes No
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