Alcatel OmniPCX Office Technical Documentation

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THIRD PARTY CTI - CSTAAPPLICATIONS
Ed. 04 1/16Réf. 3EH 21000 BSAA
File
THIRD PARTY CTI - CSTA
PRESENTATION
The CSTA protocol is proposed on an Ethernet TCP/IP link via the Alcatel OmniPCX Office system CPU
board.
The CSTA application is built around an ECMA standard. This standard covers:
- a set of services for applications involving both telephone and computer (ECMA-179)
- a protocol for system/computer exchanges (ECMA-180) enabling the above-mentioned services to
operate
Version implemented: version 1
Applications available
- Alcatel Office Call Center (AOCC)
FUNCTIONAL ARCHITECTURE
A typical CSTA application involves:
- an Alcatel OmniPCX Office system which manages the application's telephone resources
- a CTI server on which the CSTA application is run. It is connected to the system's CPU board via a
CTI link (third party connectivity).
- client PCs associated with the telephone sets and constituting the operator's workstation.
LAN
adapter
LAN
adapter
CTI Server
Tele
p
hone sets
D
ata
processing
section
Tele ph on e s ec ti o n
Public
network
Third party CTI
connectivity
(to CPU board)
Workstation

Alcatel OmniPCX Office Specifications

General

VoIP Support	Yes
SIP Support	Yes
ISDN Support	Yes
Analog Support	Yes
Integrated Voice Mail	Yes
Auto Attendant	Yes
Conferencing	Yes
VoIP Protocols	SIP, H.323
Power Supply	100-240 VAC, 50/60 Hz
Network Interfaces	10/100 Mbps Ethernet
Humidity	10% to 90% non-condensing