Alcatel OmniPCX Office - THIRD PARTY CTI - CSTA

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THIRD PARTY CTI - CSTAAPPLICATIONS
Ed. 04 1/16Réf. 3EH 21000 BSAA
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THIRD PARTY CTI - CSTA
PRESENTATION
The CSTA protocol is proposed on an Ethernet TCP/IP link via the Alcatel OmniPCX Office system CPU
board.
The CSTA application is built around an ECMA standard. This standard covers:
- a set of services for applications involving both telephone and computer (ECMA-179)
- a protocol for system/computer exchanges (ECMA-180) enabling the above-mentioned services to
operate
Version implemented: version 1
Applications available
- Alcatel Office Call Center (AOCC)
FUNCTIONAL ARCHITECTURE
A typical CSTA application involves:
- an Alcatel OmniPCX Office system which manages the application's telephone resources
- a CTI server on which the CSTA application is run. It is connected to the system's CPU board via a
CTI link (third party connectivity).
- client PCs associated with the telephone sets and constituting the operator's workstation.
LAN
adapter
LAN
adapter
CTI Server
Tele
p
hone sets
D
ata
processing
section
Tele ph on e s ec ti o n
Public
network
Third party CTI
connectivity
(to CPU board)
Workstation