8
DATA TRANSFER PROBLEM WITH
WINDOWS NT4
MAINTENANCE
Ed. 04 1/2Réf. 3EH 21000 BSAA
File
DATA TRANSFER PROBLEM WITH
WINDOWS NT4
PROBLEM DESCRIPTION
During data transfer from a PC under Windows NT4 pack 6 by using TCP protocol, the transfer can
stop and the application can be blocked.
This is due to a loss of acknowledge frame during the transfer. This problem occurs during the transfer
of a big file: downloading of a software version, global save of a configuration, ...
This problem is already identified in Microsoft under the number : Q254930.
SOLUTION
To solve this Microsoft problem, it is mandatory to load a patch of Windows NT4. Microsoft doesn’t
allowed us to send directly this patch to our distributors, so you must contact the Technical Support of
Microsoft. We can only provide a procedure to contact Microsoft and request this patch.
PROCEDURE
- Go to the Microsoft Web site : www.microsoft.com
- Click to the page "Support"
- Click on the field List of phone numbers.
- Call the Microsoft Technical Support by using the phone number of the Welcome center.
- Describe the problem to the technician as it is written in the chapter "Description" and don’t forget
to give the anomaly number Q254930.
- Give your contact to the technician to receive the patch by mail.
To Next Page
Loading...
Need help?
General