10
CALL DISTRIBUTION (DYNAMIC
ROUTING)
CALL SERVER : TELEPHONE FEATURES
Ed. 04 1/6Réf. 3EH 21000 BSAA
File
CALL DISTRIBUTION (DYNAMIC
ROUTING)
DESCRIPTION
The system can automatically re-route:
- a call from the network and destined for the active Operator Group, or the default Operator Group
(see "Operator stations")
- a call arriving from the network and currently in transit
- a DDI call (Direct Dialing Inward) from the network and destined for a station or a Hunting Group
- an external call on a "personalized" or "reserved" line: all calls arriving on a personalized external
line are routed directly to a station or Hunting Group, depending on the system's normal or restric-
ted mode. Furthermore, a "personalized" line may be "reserved", i.e. a call on this line can neither
be picked up nor monitored
- an internal call
- a call from the private network
The system treats simultaneous calls destined for an Operator Group according to the following prio-
rities:
- external hold recall, delayed or otherwise
- internal hold recall, delayed or otherwise
- external callback
-external call
- internal callback
- call from an operator station
- internal call
- Operator Group call
- Hunting Group call
The system routes an internal incoming call depending on the following criteria:
- directory number of the destination station programmed in the main numbering plan
- type of call: private or not
- station accessible or not
- destination station resource keys (see "Resource keys")
- status of the resources: free or busy (see "Resource keys")
- features active on the destination set: internal forwarding (see "Forwarding"), monitoring (see "Call
Monitoring"), filtering (see "Manager/secretary screening"), external forwarding (see "External
Forwarding")
- dynamic routing parameters programmed for a resource, the station or the hunting group
The system routes an external incoming call depending on the following criteria:
- PABX forwarding activated by an operator (see "PABX forwarding")
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