CDM-840 Remote Router MN-CDM840
Appendix C Revision 3
C–6
Step To do this:
Type this at the Windows Command-line
prompt:
(f) Retrieve the CDM-840 configuration file.
ftp>get cdm840slot0.xml
(g)
Collect the diagnostic log files (they may or may
not exist).
ftp>get log1
(h) Collect the traffic log files.
ftp>get demodulator.log
ftp>get modulator.log
(j) Terminate the FTP session.
ftp>quit
3. Forward the data collection files to Comtech EF Data Product Support:
a) Prepare your e-mail describing the operational issue, and address it to Comtech EF Data
Product Support (esc@comtechefdata.com).
b) Attach the Serial Interface capture (“cdm840slot0.xml”) and any diagnostic log files
(“log0”, “log1”, “log2”) and traffic log files (“demodulator.log”, “modulator.log”) to your
e-mail.
c) Send your e-mail to Comtech EF Data Product Support.
The Data Collection and Reporting Process is now complete.
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