Comtec CDM-840 - Collect and Report the Post-Reboot Diagnostic Information from the CDM-840

CDM-840 Remote Router MN-CDM840
Appendix C Revision 3
C–5
C.4 Collect and Report the Post-Reboot Diagnostic Information from the
CDM-840
Do these steps, in this order
:
1. “Ping” the CDM-840 to verify the connection and communication:
a) Set the IP address of the CDM-840
so that it is in the same IP Subnet as the User PC
.
Using the CDM-840 Serial Interface:
• Connect your Serial Adapter Cable as shown or described previously for initial setup
and for collecting information.
• Press ‘Enter’ until you see the CDM-840> prompt.
• Set the IP Address and Subnet using the following command (configure your terminal
emulator Local Echo=ON to see what you type):
CDM-840>
<0/IPA=xxx.xxx.xxx.xxx/ss
Where xxx.xxx.xxx.xxx is the IP Address and ss is the number of Subnet bits.
Example: <0/IPA=192.168.0.1/24
b) Use Command-line to “ping” the CDM-840.
At the Windows Command-line prompt, type ping xxx.xxx.xxx.xxx (where
“xxx.xxx.xxx.xxx” is the Management IP Address of the CDM-840).
The results should confirm whether or not the CDM-840 is connected and communicating.
2. Collect the diagnostic and traffic log files from the CDM-840 using File Transfer Protocol
(FTP):
Step To do this:
Type this at the Windows Command-line
prompt:
(a) Change to your User PC “temp” folder.
CMD>cd /temp
(b) Open the FTP session to the CDM-840.
CMD>ftp xxx.xxx.xxx.xxx
(where “xxx.xxx.xxx.xxx” is the CDM-840
Management IP Address).
(c) Log in as Administrator.
(At the prompts, the default username is
comtech123, and the default password is
comtech123)
(d) Select binary transfer mode.
ftp>bin
(e) Change to “tffs” folder.
ftp>cd /tffs