Dell Force10 C150 - Force10 Service Agent; Implementation Information

Force10 Service Agent | 347
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Force10 Service Agent
Force10 Service Agent is supported on platforms: c e
FTSA is supported on the E-Series ExaScale platform with FTOS 8.2.1.0 and later.
Accurate and timely resolution of problems in your system or network requires gathering relevant data at
the time a condition manifests, and getting that information to administrators as soon as possible.
Proper data collection is often impeded because:
• a problem is serious enough that the initial reaction is to reboot the router, which might eliminate the
opportunity to gather symptomatic data.
• a data collection plan is complex or misunderstood.
• a problem is intermittent and so collection opportunities are missed.
Force10 Service Agent (FTSA) is designed automate data collection to relieve these issues. It periodically
monitors Dell Force10 or user-specified system variables. If a match condition exists, it triggers data
collection via the CLI. For example, you can configure FTSA to search for a specific value in the
show
command for output throttles on an interface if CPU usage exceeds 85%. FTSA then automatically E-mails
the information in XML format to network administrators, and/or the Dell Force10 Technical Assistance
Center.
Implementation Information
It is possible to omit the admin email and smtp server-address configurations and instead log messages
locally (on the Dell Force10 system itself). The
enable all command can therefore have several outcomes
depending on the configuration prior to execution:
1. When no servers are configured and
no enable all is configured (the default), all policies including
log-only policies are inactive.
2. When no servers are configured and
enable all is configured, log-only policies are active, and messages
are logged to the internal flash. All other (no log-only) policies are active.
3. When servers are configured and
enable all is configured, log-only policies log messages to the internal
flash while policies that have no log-only log to the configured email servers.