The setting for saving received faxes to external memory is disabled.
Solutions
Select Settings > General Settings > Fax Settings > Receive Settings, and then enable Save to Memory
Device in each menu.
A memory device is not connected to the printer.
Solutions
Connect a memory device, in which you have created a folder to save faxes, to the printer. Once the faxes
are saved in the device, they are deleted from the printer's memory.
There is not enough free space in the device.
Solutions
Delete unnecessary data from the device to increase the amount of free space. Or, connect another device
that has enough free space.
The memory device is write protected.
Solutions
Check if the device is write protected.
Faxes Are Sent at the Wrong Size
e following causes can be considered.
The recipient's fax machine does not support A3 size.
Solutions
Before you send an A3 size document, ask the recipient if the recipient's machine supports A3 size. If you
see OK (Reduced Size) in the fax transmission report, the recipient's fax machine does not support A3
size. You can print a fax transmission report from Fax >
(Menu) > Fax Report > Last Transmission.
The originals are not placed correctly.
Solutions
❏ Make sure the original is placed correctly against the alignment marks.
❏ If the edge of the scanned image is missing, move the original slightly away from the edge of the
scanner glass. You cannot scan the area within approximately 1.5 mm (0.06 in.) from the edge of the
scanner glass.
& “Placing Originals” on page 42
There is dust or dirt on the scanner glass.
Solutions
When scanning from the control panel and selecting auto scan area cropping function, remove any trash
or dirt from the scanner glass and document cover. If there is any trash or dirt around the original, the
scanning range expands to include it.
“Cleaning the Scanner Glass” on page 200
Solving Problems
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The Printer Does Not Work as Expected
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Cannot Send or Receive Faxes
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