Epson WorkForce Enterprise WF-C21000 Series User Manual

Error Messages Solutions
HDD error. Turn the printer o and back on
again. If the error continues, contact xxxxxxxx .
The HDD is damaged. Contact Epson support or an authorized Epson
service provider to replace the HDD device.
If the HDD is damaged, you will not be able to receive faxes. Also, you
may not be able to print or copy the following items.
❏ Documents that contain images.
❏ Copying more than 50 pages of Text & Image A4 documents may fail.
xxxxxxx are nearing the end of their service life. When it is time to replace a consumable item, the printer cannot be
used. Contact Epson or an authorized Epson service provider to request
replacement.
xxxxxxx are nearing the end of their service life. Contact Epson support or an authorized Epson service provider.
xxxxxxx is at the end of its service life. Replace it. Contact Epson support or an authorized Epson service provider.
You need to replace the following ink
cartridge(s). Conrm the procedure, and then
replace them.
To ensure you receive premium print quality and to help protect your
print head, it is designed to stop operation before the ink is completely
out. Replace to new ink cartridge.
No dial tone is detected.
This problem might be resolved by tapping Settings > General
Settings > Fax Settings > Basic Settings > Line Type, and then
selecting PBX. If your phone system requires an external access code to
get an outside line, set the access code after selecting PBX. Use # (hash)
instead of the actual access code when entering an outside fax number.
This ensures the communication.
If the error message is still displayed, set the Dial Tone Detection
settings to disabled. However, disabling this feature may drop the rst
digit of a fax number and send the fax to the wrong number.
Failed to receive faxes because the fax data
capacity is full. Touch the Job/Status at the
bottom of the Home Screen for details.
There are incoming faxes that are not printed and saved.
❏ Cannot Print
The printer cannot operate due to some error. Check the details and
solutions of the error.
❏ Cannot save in the computer or the memory device
Turn on the computer or connect a memory device to the printer.
The combination of the IP address and the
subnet mask is invalid. See your documentation
for more details.
Enter the correct IP address or default gateway. Contact your network
administrator for assistance.
To use cloud services, update the root certicate
from the Epson Web
Cong
utility.
Run Web Cong, and then update the root certicate.
Check that the printer driver is installed on the
computer and that the port settings for the
printer are correct.
Click Print Queue on the printer driver's Maintenance tab. Make sure
the printer port is selected correctly in Property > Port from the Printer
menu as follows.
USB connection: USBXXX
Network connection: EpsonNet Print Port
Check that the printer driver is installed on the
computer and that the USB port settings for the
printer are correct.
Solving Problems > A Message is Displayed on the LCD Screen
278

Epson WorkForce Enterprise WF-C21000 Series Specifications

General

Brand	Epson
Model	WorkForce Enterprise WF-C21000 Series
Category	Printer
Language	English