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UCM630X Series User Manual
Version 1.0.2.25
Static Agents limitation:
To guarantee a high level of audio quality with the call queue feature, UCMs will limit the number of static agents
allowed to be assigned depending on the UCM model used. If the user attempts to configure the number of static
agents to be more than the maximum allowed number, a warning message will appear.
The following table lists the maximum number of static agents for each UCM model:
Choose the destination where the call will be directed when the queue is empty
or when all the agents are not logged in, here are the destinations that can be
configured:
Play Sound.
Extension.
Voicemail.
Queues.
Ring Group.
Voicemail Group.
IVR.
External Number.
Enabling agent login will cause the dynamic agents to be unavailable.
The queue chairman can log into his web portal to operate the queue.
If enabled, the UCM630X will report (to the agent) the duration of time of the call
before the caller is connected to the agent. The default setting is "No".
If enabled, the UCM will replace the caller display name with the Call Queue name
so that the caller knows the call is incoming from a Call Queue.
Enable feature codes option for call queue. For example, *83 is used for “Agent
Pause”
Configure to enable autofill.
If enabled, the configured PIN number is required for dynamic agent to log in. The
default setting is disabled.
When present in an INVITE request, the Alert-info header field specifies an
alternative ring tone to the UAS.
Go to “Agents” Tab and Select the available users to be the static agents in the
call queue. Choose from the available users on the left to the static agents list on
the right. Click on to choose. And use UP and Down arrow to select the
order of the agent within the call queue.
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