Grandstream Networks UCM63 Series User Manual

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UCM630X Series User Manual
Version 1.0.2.25
 Super Admin - Default admin of the UCM. Call queue privileges include being able to view and edit all
queue agents, monitor, and execute actions for incoming and ongoing calls for each extension in
Switchboard, and generate Call Queue reports to track performance.
 Queue Chairman - User appointed by Super Admin to monitor and manage an assigned queue extension
via Switchboard. The Queue Chairman can log into the UCM user portal with his extension number and
assigned user password. To access the Switchboard, click on “Value-added Features” in the side menu and
click on “Call Queue”. In the image below, User 1001 is the Queue Chairman appointed to manage Queue
Extension 6500 and can see all the agents of the queue in the Switchboard.
Figure 174: Queue Chairman
 Queue Agent - User appointed by Super Admin to be a member of a queue extension. A queue agent can
log into the UCM user portal with his extension number and assigned user password. To access the
Switchboard, click on “Value-added Features” in the side menu and click on “Call Queue”. However, a queue
agent can view and manage only his own calls and statistics, but not other agents’ in the queue extension.
In the image below, User 1000 is a queue agent and can see only his own information in the Switchboard.

Grandstream Networks UCM63 Series Specifications

General

Brand	Grandstream Networks
Model	UCM63 Series
Category	PBX
Language	English