Grandstream Networks UCM63 Series User Manual

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UCM630X Series User Manual
Version 1.0.2.25
Table 85: Static Agent Limitation
UCM Model
Max Static Agents in Call Queue
UCM6301
10
UCM6302
60
UCM6304
100
UCM6308
120
Click on "Global Queue Settings" to configure Agent Login Extension Postfix and Agent Logout Extension Postfix.
Once configured, users could log in the call queue as dynamic agent.
Figure 166: Agent Login Settings
For example, if the call queue extension is 6500, Agent Login Extension Postfix is * and Agent Logout Extension
Postfix is **, users could dial 6500* to login to the call queue as dynamic agent and dial 6500** to logout from
the call queue. Dynamic agent does not need to be listed as static agent and can log in/log out at any time.
 Call queue feature code "Agent Pause" and "Agent Unpause" can be configured under Web GUICall
FeaturesFeature Codes. The default feature code is *83 for "Agent Pause" and *84 for "Agent Unpause".
 Queue recordings are shown on the Call Queue page under “Queue Recordings” Tab. Click on to
download the recording file in .wav format; click on to delete the recording file. To delete multiple
recording files by one click, select several recording files to be deleted and click on “Delete Selected
Recording Files” or click on “Delete All Recording Files” to delete all recording files.

Grandstream Networks UCM63 Series Specifications

General

Brand	Grandstream Networks
Model	UCM63 Series
Category	PBX
Language	English