MAN0923_Issue 3_04/15 Touchpoint Pro
Operating Instructions
133
Error
Code
Message Possible Cause Remedial Action
4 I/O Module parameter write failed;
UDID does not match
The CCB may not
recognise the module
type
1. Please initialise the ring network and try again.
2. If the error persists, update the CCB firmware
(see Maintenance).
5 Not used
6 Operation failed; invalid channel type Please refer to error 2 Please refer to error 2
7 Operation failed; invalid request type Please refer to error 2 Please refer to error 2
8 Operation failed; invalid command
code
Please refer to error 2.
Can also occur due to
non-compatible COB
Software and CCB
Firmware versions
Please refer to error 2
9 Operation failed; invalid object type Please refer to error 2 Please refer to error 2
10 Operation failed; invalid object
identifier
Please refer to error 2 Please refer to error 2
11 Operation failed; invalid parameter
identifier
Please refer to error 2.
Can also occur due to
non-compatible COB
Software and CCB
Firmware versions
Please refer to error 2
12 Operation failed; wrong parameter
identifier.
Please refer to error 2.
Can also occur due to
non-compatible COB
Software and CCB
Firmware versions
Please refer to error 2
13 Operation failed; parameter is read-
only
Please refer to error 2 Please refer to error 2
14 Login session has expired or has
been ended by another user
A user login will time
out after 20 minutes
of inactivity, or another
user may be logged
in via one of the
alternative interfaces
(local touchscreen or PC
Configuration Software)
1. Check if another user is logged in.
2. If your requirement takes priority, you have the
option to terminate the existing (other user’s) session.
15 Operation failed; invalid transaction
identifier.
Please refer to error 2 Please refer to error 2
16 Flash memory write operation failed During configuration,
the CCB was unable to
write a value into the
non-volatile memory
1. Retry the operation.
2. If the error has not cleared, if possible cycle the
power to the system.
3. If the problem persists, please contact your local
service representative.
17 Operation failed; invalid module
identifier.
Please refer to error 2 Please refer to error 2
18 Operation failed; invalid channel
identifier.
Please refer to error 2 Please refer to error 2
9. Problem Solving
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