Honeywell touchpoint Pro User Manual

MAN0923_Issue 3_04/15 Touchpoint Pro
Operating Instructions
132
Category Fault / Problem Possible Cause Remedial Action
Web Server No Web Server
connection
Check TCP/IP settings, check if the PC network adapter is enabled,
check that the PC wireless adapter is off before connecting to the
Web Server, check proper cable connections. The Ethernet port
of the Touchpoint Pro Control Module should be connected to a
network. Please refer to cable recommendations (chapter 4).
Web Server Communication with
the Controller is lost
The Touchpoint Pro
Controller requires
some action to be
performed (e.g.
system restart,
restore CCB
functionality) before
normal Web Server
communication
can resume
Check the Touchpoint Pro Controller (touchscreen) for any
instruction or detailed error message
Web Server Slow / intermittent
response from the
Touchpoint Pro system
The Web Server
supports 5
concurrent web
clients, however it
does not restrict
further users from
connecting
Reduce the number of web clients to five or less
9.2 List of Error Codes
Note: CCB – Control Centre Board
COB – Communication Board
UDID – Unique Device Identier
Error
Code
Message Possible Cause Remedial Action
2 Operation failed; invalid frame
length. Please retry the operation. If
the problem persists, please contact
your local service representative
The Control Module
has an internal
communication issue
1. Please retry the operation.
2. If still unsuccessful, on the front panel, press the
Accept and Reset buttons together for 10 s, which
will restart the COB.
3. If the error has not cleared, if possible cycle the
power to the system.
4. If the problem persists, please contact your local
service representative.
3 Operation failed; invalid source
address. Please verify that the
current COB software and CCB
firmware revisions are compatible
A software or firmware
update is not compatible
with other installed
components
1. Refer to the Help screen to confirm the currently
installed version of software and firmware.
2. Refer to the Touchpoint Pro users support website
to verify that the current COB software and CCB
firmware revisions are compatible.
3. If required, update the appropriate software /
firmware (see Maintenance).
9. Problem Solving

Honeywell touchpoint Pro Specifications

General

Brand	Honeywell
Model	touchpoint Pro
Category	Control Systems
Language	English