MAN0923_Issue 3_04/15 Touchpoint Pro
Operating Instructions
143
9. Problem Solving
9.3 Further Assistance
If the problem is still unresolved, please contact Honeywell Analytics technical support using the contact
details at the back of this manual.
Please have the following information to hand: -
• A description of the problem, including the steps taken to try to resolve it
• The serial number of the Touchpoint Pro system
If possible, please also locate the following information by selecting Extras
, Help then About:
• CCB rmware version
• COB rmware version
• Local UI version
• WebServer version
• Modbus version (if applicable)
Note: see also Certication for additional information.
Error
Code
Message Possible Cause Remedial Action
249 Operation not allowed; please reset
Gas Over Range warning and try
again
An individual alarm reset
is attempted when Gas
over range warning is
present
First reset Gas Over Range and then attempt to reset
the alarm
250 Operation failed; kill session denied
as CCB is busy performing critical
operation
A user has attempted
to end a session while
the CCB is updating
memory as result of a
configuration request
Try after some time when memory update is
completed
252 Operation failed; Redundant CCB
failed; Please power cycle the
controller and try again
Redundant CCB
failed during firmware
download
Remedy the fault and then update the firmware
253 STEL timer is reset by this operation Channel inhibit resets
the STEL time-weighted
average calculations
This is a warning message to notify the user that the
STEL calculation is resetting
254 Gas calibration failed - module in
recovery state
When fault recovery or
power on inhibit delay
is in progress for a
channel and calibration
is attempted
Wait for the delay time to expire and then retry the
calibration
255 Operation failed Please retry the operation. If the problem persists,
please contact your local service representative.
400 Unknown error code received from
CCB. Please retry the operation. If
the problem persists, please contact
your local service representative
Please retry the operation. If the problem persists,
please contact your local service representative.
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