MAN0923_Issue 3_04/15 Touchpoint Pro
Operating Instructions
142
9. Problem Solving
Error
Code
Message Possible Cause Remedial Action
104 Operation failed; response result
failure
Internal communication
error
1. Please retry the operation.
2. If still unsuccessful, on the front panel, press the
Accept and Reset buttons together for 10 s, which
will restart the COB.
3. If the error has not cleared, if possible cycle the
power to the system.
4. If the problem persists, please contact your local
service representative.
105 Operation failed; response timeout Please refer to error 104 Please refer to error 104
106 Operation failed; CRC error Please refer to error 104 Please refer to error 104
107 Operation failed; session expired A user login will time
out after 20 minutes of
inactivity
The system will automatically request a new login
108 CCB-COB communication failed. Please refer to error 2 Please refer to error 2
109 Operation failed; CCB is not
responding.
Please refer to error 2 Please refer to error 2
110 Channel cannot be commissioned;
no free Channel ID available. Please
de-commission an adequate channel
and try again!
Touchpoint Pro has a
maximum capacity of
64 input and 128 output
channels
If more channels than 64 inputs and 128 outputs
are required an additional Touchpoint Pro system is
needed. Contact your local representative to discuss
your requirements.
111 Operation failed; invalid command
code received from CCB.
Please refer to error 2 Please refer to error 2
112 Module cannot be commissioned.
You have exceeded the maximum
number of 48 I/O modules. Use the
Remove Module or Replace Module
function in the System Configuration.
Touchpoint Pro has a
maximum capacity of
16 Input and 32 Output
Modules
If more channels than 64 inputs and 128 outputs
are required an additional Touchpoint Pro system is
needed. Contact your local representative to discuss
your requirements.
113 Not used
114 Restore operation failed - backup file
could not be found
An error occurred during
configuration restore
1. Check that the correct file is being used for the
restore operation, and is saved as \Hard Disk\
Touchpoint Pro Conguration\Touchpoint
ProCong.bin
2. Retry the operation.
3. On the front panel, press the Accept and Reset
buttons together for 10 s, which will restart the COB.
4. Retry the operation.
115 Operation cannot be performed -
please insert SD Card!
1. Check that the SD Card memory device has
enough free memory available for the operation.
2. Check that it is correctly inserted in the socket.
3. Retry the operation.
116 Operation failed; transaction could
not be closed
Please refer to error 2 Please refer to error 2
117 Operation failed; response parsing
failure
Please refer to error 2 Please refer to error 2
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