MAN0923_Issue 3_04/15 Touchpoint Pro
Operating Instructions
136
Error
Code
Message Possible Cause Remedial Action
39 Operation failed; wrong alarm
identifier.
Please refer to error 38 Please refer to error 38
40 Flash erase operation failed The CCB was unable to
erase a value from the
non-volatile memory
1. Retry the operation.
2. If the error has not cleared, if possible cycle the
power to the system.
3. If the problem persists, please contact your local
service representative.
41 Not used
42 Operation failed; maximum file size
exceeded
An error occurred during
firmware / software
update or configuration
backup / restore
1. Check that the correct file is being used for the
update / restore operation. Refer to the Touchpoint
Pro users support website for latest update versions.
2. Retry the operation.
3. If still unsuccessful, on the front panel, press the
Accept and Reset buttons together for 10 s, which
will restart the COB.
4. Retry the operation.
5. If the error has not cleared, if possible cycle the
power to the system.
6. If the problem persists, please contact your local
service representative.
43 Operation failed; file ID mismatch -
firmware update failed
Please refer to error 42 Please refer to error 42
44 Operation failed; file block out of
sequence - firmware update failed
Please refer to error 42 Please refer to error 42
45 Operation failed; invalid file block
size - firmware update failed
Please refer to error 42 Please refer to error 42
46 Operation failed; CRC mismatch -
firmware update failed
Please refer to error 42 Please refer to error 42
47 Firmware could not be applied -
firmware update failed
Please refer to error 42 Please refer to error 42
48 Configuration restore operation failed Please refer to error 42 Please refer to error 42
49 Input channel cannot be de-
commissioned, because it is used
in the C&E logic. Please remove
the input channel first from the
corresponding output channel
C&E and retry the de-commission
operation.
Touchpoint Pro will not
allow the removal of an
input from the Cause
and Effect matrix
1. Identify the output channel(s) that the input
channel is linked to.
2. Modify the Cause and Effect matrix for that
channel to remove the input channel.
3. Retry the de-commissioning operation.
50 Invalid calibration status Channel requires
calibration, or has
not been successfully
calibrated
1. Please retry the operation.
2. If still unsuccessful, on the front panel, press the
Accept and Reset buttons together for 10 s, which
will restart the COB.
3. If the error has not cleared, if possible cycle the
power to the system.
4. If the problem persists, please contact your local
service representative.
9. Problem Solving
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