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PN 074-550-P1D
SQC-310 Operating Manual
1.3 How to Contact INFICON
Worldwide customer support information is available under Support >> Support
Worldwide at www.inficon.com:
Sales and Customer Service
Technical Support
Repair Service
If experiencing a problem with SQC-310, please have the following information
readily available:
The Sales Order or PO number for the SQC-310 purchase.
The software version, if the issue is regarding the SQC-310 Comm software.
A description of the problem.
An explanation of any corrective action already attempted.
The exact wording of any error messages received.
1.3.1 Returning SQC-310 to INFICON
Do not return any component of SQC-310 to INFICON without first speaking with
a Customer Support Representative and obtaining a Return Material Authorization
(RMA) number.
Packages delivered to INFICON without an RMA number will be held until the
customer is contacted. This will result in delays in servicing SQC-310.
If returning a SQC-310 with a crystal sensor, or other component potentially
exposed to process materials, prior to being given an RMA number a completed
Declaration Of Contamination (DOC) form will be required. DOC forms must be
approved by INFICON before an RMA number is issued. INFICON may require
that the component be sent to a designated decontamination facility, not to the
factory.
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