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Kuka IONTEC KR 20 R3100 User Manual

Kuka IONTEC KR 20 R3100
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13 KUKA Service
13.1 Requesting support
Introduction
This documentation provides information on operation and operator con-
trol, and provides assistance with troubleshooting. For further assistance,
please contact your local KUKA subsidiary.
Information
The following information is required for processing a support re-
quest:
Description of the problem, including information about the duration
and frequency of the fault
As comprehensive information as possible about the hardware and
software components of the overall system
The following list gives an indication of the information which is rele-
vant in many cases:
Model and serial number of the kinematic system, e.g. the manip-
ulator
Model and serial number of the controller
Model and serial number of the energy supply system
Designation and version of the system software
Designations and versions of other software components or modifi-
cations
Diagnostic package KRCDiag
Additionally for KUKA Sunrise: existing projects including applica-
tions
For versions of KUKA System Software older than V8: archive of
the software (KRCDiag is not yet available here.)
Application used
External axes used
13.2 KUKA Customer Support
The contact details of the local subsidiaries can be found at:
www.kuka.com/customer-service-contacts
KR IONTEC
MA KR IONTEC V4 | Issued: 11.05.2021 www.kuka.com | 339/344
KUKA Service

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Kuka IONTEC KR 20 R3100 Specifications

General IconGeneral
Payload20 kg
Reach3100 mm
Repeatability±0.06 mm
Number of Axes6
ControllerKR C4
Protection RatingIP65
Mounting PositionFloor, ceiling, wall

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