2-52 Printer Service Manual
5057-XXX
<Color> toner cartridge detection error
Incorrect black toner cartridge error
Incorrect <color> toner cartridge error
Step Check Yes No
1 Check the <color> toner cartridge for proper installation.
Is the above component properly installed?
Go to step 3. Reinstall the
<color> toner
cartridge.
2
Replace the <color> toner cartridge.
Does the error continue?
Got to step 3. Problem solved.
3
Check the sensor (RFID toner cartridge) for the <color>
toner cartridge for proper connection.
Is the above component properly connected?
Replace the
sensor (RFID
toner cartridge).
Go to “Sensor
(RFID toner
cartridge)
removal” on
page 4-117.
Replace the
connection.
4
Perform a POR.
Does the error remain when the power is turned off/on?
Replace the upper
printer engine card
assembly.
Go to “Upper
printer engine
card assembly
removal” on
page 4-90.
Problem solved.
5
Perform a POR.
Does the error remain when the power is turned off/on
again?
Replace the RIP
card assembly.
Go to “RIP card
assembly
removal” on
page 4-86.
Problem solved.
Step Check Yes No
1 Check the black toner cartridge for correct specification
according to product make and model.
Is the correct specification black toner cartridge installed.
Install a new
correct
specification black
toner cartridge.
Reinstall the
correct
specification black
toner cartridge.
Step Check Yes No
1 Check the <color> toner cartridge for correct specification
according to product make and model.
Is the correct specification <color> toner cartridge installed.
Install a new
correct
specification
<color> toner
cartridge.
Reinstall the
correct
specification
<color> toner
cartridge.
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