Lexmark C935 - Cyan Toner RFID Communication Failure

Diagnostic information 2-111
5057-XXX
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930.01 Cyan toner RFID communication failure
930.02 Magenta toner RFID communication failure
930.03 Yellow toner RFID communication failure
Step Check Yes No
1 Check the C toner cartridge.
Is the C toner cartridge properly installed?
Go to step 2. Reinstall the C
toner cartridge.
2
Check the sensor (C toner RFID) for proper connection.
Is the above component properly connected?
Replace the
CMYK toner add
motor assembly.
Go to “CMYK
toner add motor
assembly
removal” on
page 4-103.
Replace the
connection.
3
Perform a POR.
Does the error occur when the power is turned off/on?
Replace the upper
printer engine card
assembly.
Go to “Upper
printer engine
card assembly
removal” on
page 4-90.
Problem solved.
Step Check Yes No
1 Check the M toner cartridge.
Is the M toner cartridge properly installed?
Go to step 2. Reinstall the M
toner cartridge.
2
Check the sensor (M toner RFID) for proper connection.
Is the above component properly connected?
Replace the
CMYK toner add
motor assembly.
Go to “CMYK
toner add motor
assembly
removal” on
page 4-103.
Replace the
connection.
3
Perform a POR.
Does the error occur when the power is turned off/on?
Replace the upper
printer engine card
assembly.
Go to “Upper
printer engine
card assembly
removal” on
page 4-90.
Problem solved.
Step Check Yes No
1 Check the Y toner cartridge.
Is the Y toner cartridge properly installed?
Go to step 2. Reinstall the Y
toner cartridge.