Diagnostic information 2-55
5057-XXX
Tray 4 media size mismatch error
Tray 1 media type mismatch error
Step Check Yes No
1 Check the media tray assembly 4 side guide.
Is the above component set properly?
Go to step 2. Properly set the
media tray
assembly side
guide.
2
Check the media tray assembly 4 end guide.
Is the above component set properly?
Go to step 3. Properly set the
media tray
assembly end
guide.
3
Check the media tray assembly for damage.
Is the above component damaged?
Replace the media
tray assembly.
Go to step 4.
4
Check the switch (media size) for proper connection.
Is the above component properly connected?
Replace the switch
(media size)
Replace the
connection.
5
Perform a POR.
Does the error remain when the power is turned off/on?
Replace the upper
printer engine card
assembly.
Go to “Upper
printer engine
card assembly
removal” on
page 4-90.
Problem solved.
6
Perform a POR.
Does the error remain when the power is turned off/on
again?
Replace the RIP
card assembly.
Go to “RIP card
assembly
removal” on
page 4-86.
Problem solved.
Step Check Yes No
1 Check the media tray assembly 1 for the correct media
type.
Does the above tray contain the correct type of media?
Go to step 2. Install the correct
media.
2
Check the media tray assembly 1 for the transparencies.
Does the media tray 1 assembly contain transparencies?
Ensure that the
media tray
assembly is
supposed to be
configured for
transparencies or
replace them with
standard media.
Go to step 3.
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