Foreword
AssistanceGuide
Whenpartsarerequired,alwaysprovidetheunitcodenumber,
vehiclemodel,andvehicleserialnumber.Requestthe
salespersontoassistyouinobtainingthisinformationupon
delivery.
Forinformationnotgiveninthismanual,orifyourequire
servicesoftrainedservicepersonnel,weurgeyoutocontacta
nearbyInternationaldealerorphone1-800-44-TRUCK(87825)
forassistance.
Everycustomerisentitledtothebestservice,bothfromthe
productitselfandfromthermthatsellsandservicesthat
product.
Foranyreason,ifyoudonotfeelyouarereceivingthese
servicesinconnectionwiththeoperationofyourvehicleor
thesalestransaction,youshouldreturntoyoursellingdealer,
sothatthesematterscanbecorrectedtoyoursatisfaction.If
thematterisnotresolvedatthattime,itissuggestedthatthe
followingstepsbetaken:
ContactaMemberofManagementattheDealer.
Discussthedetailsofthedifculty.Inmostinstances,any
problemcanberesolvedtoyoursatisfactionbytheowneror
managerincharge.
ContactClosestNavistar,Inc.RegionalSalesOfce.
AddressesofRegionalSalesOfcesarefoundinthefront
ofthismanual.Shouldyoudesiretocontactanyofthese
ofces,itisimportanttoincludethefollowinginformationinyour
communication:
•Nameunderwhichnewvehiclewaspurchased,address,
andtelephonenumberofpurchaser
•Vehiclemodel,year,vehicleidenticationnumber,
componentcode,andserialnumber
•Vehicledeliverydateandpresentmileage
•Locationwherepurchased
•Detailsoftheproblem
ComponentCodeNumbers
Codenumbersarethebasisforidentifyingthecomponentsused
onInternationaltrucks.Theyareusedbysalespersonnelto
orderthetruck,bymanufacturingtobuildthattruck,andbyparts
personneltoservicethetruck.Manyitemsinthismanualare
identiedbycodes.
Codenumbersareacombinationofnumbersand/orletters.
ThesecodesarelistedontheLineSetTicket,whichis
sometimesknownasthevehiclespecicationcardorcode
sheet.
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