Polycom HDX 7000 Series User Manual

Administrator’s Guide for Polycom HDX Systems
xii Polycom, Inc.
System Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–13
Downloading System Logs from the Polycom HDX Web Interface . . . . . . 11–13
System Log Settings in the Polycom HDX Web Interface . . . . . . . . . . . . . . 11–14
Downloading EagleEye Director Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–15
12 Troubleshooting
Placing a Test Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–1
Enabling Diagnostic Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–2
Using the Restore Button on the Polycom HDX System . . . . . . . . . . . . . . . . . . . . . 12–2
Restoring Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–4
Performing a Factory Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–4
Deleting Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–5
Performing a Factory Restore on the Polycom Touch Control . . . . . . . . . . . . . . . 12–6
Performing a Factory Restore on the Polycom EagleEye Director . . . . . . . . . . . . 12–6
Changing the Video Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–7
How to Contact Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–8
Polycom Solution Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–8
A System Back Panel Views
Video Inputs and Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–1
Polycom HDX 9006 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–1
Polycom HDX 9004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–2
Polycom HDX 9001 and Polycom HDX 9002 . . . . . . . . . . . . . . . . . . . . . . . . . . A–2
Polycom HDX 8000 Series System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–3
Polycom HDX 7000 Series System (Hardware Versions A, B, C) . . . . . . . . . A–3
Polycom HDX 7000 System with Hardware Version D . . . . . . . . . . . . . . . . . A–4
Polycom HDX 6000 Series System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–4
Polycom HDX 4000 and Polycom HDX 4000 HD Systems . . . . . . . . . . . . . . . A–5
Polycom HDX 4500 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–5
Audio Inputs and Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–6
Polycom HDX 9006 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–6
Polycom HDX 9004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–6
Polycom HDX 9001 and Polycom HDX 9002 . . . . . . . . . . . . . . . . . . . . . . . . . . A–7
Polycom HDX 8000 Series System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–7
Polycom HDX 7000 Series System (Hardware Versions A, B, C) . . . . . . . . . A–8
Polycom HDX 7000 System with Hardware Version D . . . . . . . . . . . . . . . . . A–8
Polycom HDX 6000 Series System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–9
Polycom HDX 4000 and Polycom HDX 4000 HD Systems . . . . . . . . . . . . . . . A–9
Polycom HDX 4500 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–10
Network/Power/Control Inputs and Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . A–10
Polycom HDX 9006 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–10
Polycom HDX 9004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–11
Polycom HDX 9001 and Polycom HDX 9002 . . . . . . . . . . . . . . . . . . . . . . . . . A–11
Polycom HDX 8000 Series System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–12
Polycom HDX 7000 Series System (Hardware Versions A, B, C) . . . . . . . . A–12
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Polycom HDX 7000 Series Specifications

General

Content Sharing	H.239, People+Content
Microphone	Polycom HDX Microphone Array
Network Protocols	H.323, SIP
Data Standards	H.239
Video Outputs	2 x DVI-I
Operating Temperature	0°C to 40°C (32°F to 104°F)
Video Standards	H.264, H.263, H.261
Video Resolution	Up to 1920 x 1080
Audio Standards	G.711, G.722.1, G.729A
Camera	Polycom EagleEye Camera
Connectivity	Ethernet, ISDN
Video Inputs	DVI-I
Audio Inputs	RCA
Audio Outputs	RCA
Network Interfaces	10/100/1000 Ethernet
Power Supply	100-240V AC, 50/60Hz