Chapter 11 Troubleshooting
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11
An error message is dis-
played even though there is
no paper jam.
Check if a lifted paper has
been output.
The margin at the top of the printed paper (leading
edge in the paper output direction) must be at least 5
mm (3/16 inches). Lower the horizontal print posi-
tion, and then print. If it is not possible to lower the
print position, reduce the size of the original to allow
enough margin and perform master making again.
(A 57 “Enlarging or Reducing the Size of the Origi-
nal [Size]”)
Check if this machine is
exposed to direct sunlight.
The sensor may malfunction if this machine is
exposed to direct sunlight.
Shield the light using curtains, etc., in order to pro-
tect this machine from direct sunlight.
The print speed cannot be
set to [160ppm] and
[190ppm].
Check if printing is per-
formed in a cold location.
[160ppm] and [190ppm] are available when the tem-
perature in the print drum (cylinder) is as follows.
• [160ppm]: 5°C (41°F) or higher
• [190ppm]: 15°C (59°F) or higher
If the print drum (cylinder) is cool, increase the room
temperature or print at speed [5] for a while, and wait
until the print drum (cylinder) is sufficiently warm.
[Quick Master Making] can-
not be used.
Check if a function that can-
not be used concurrently
with [Quick Master Making]
is set.
If you set a function that cannot be used concurrently
with [Quick Master Making], [Quick Master Making]
is set to off.
(A 57 “Shortening the Master Making Time [Quick
Master Making]”)
Original data with multiple
pages have been sent from a
computer. Even though mul-
tiple copies are set for print-
ing, this machine repeats
master making one page at a
time.
Check if the [Collate] option
is selected in the printing
dialog box on a computer.
Temporarily delete the original data that this machine
has received. To delete the data, touch [Clear All]
(A 26) in the basic screen.
Deselect [Collate] in the printing dialog box on the
computer, and then resend the original data to this
machine.
(A 39 “Printing from Computer”)
Even though the computer
has sent the original data,
this machine cannot receive
it.
Check if the [Admin.] screen
is displayed on the touch
panel of this machine.
Touch [Exit] in the [Admin.] screen to switch to the
basic screen.
The [START] key is blinking. Check if the received original
data is waiting for output.
Press the [START] key to print them.
Although the IP address of
this machine is set, the set-
ting changes to [Use DHCP]
after the restart of this
machine.
Check if the entered IP
address is the same as that
of another device on the net-
work.
Set a unique IP address.
Problem Point to check Action
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