| System Maintenance | 222
Resetting the System via Configuration Methods
Procedure
1. Do one of the following:
• On your web user interface, go to Setting > Upgrade > Reset to Factory Setting.
• On your VCS, go to More > Setting > Advanced > Reboot & Reset > Reset.
On your VP59, Setting > Advanced > Reboot & Reset > Reset.
• On your CTP20, go to Setting > Advanced > Reboot & Reset > Reset.
It prompts whether or not you are sure to reset.
2. Confirm the action.
Resetting the System by using Reset Button
You can use the Reset button to reset the system. There is no Reset Key on VP59.
Procedure
On your video conferencing system or the VCC22 video conferencing camera, using a tiny object (for
example, the paper clip) to press and hold the reset button for 15 seconds until the monitor turns black.
Attention:
Do not power off the system when resetting to the factory settings.
Resetting VP59 by REDIAL key
You can use the REDIAL key to reset VP59 to factory.
Procedure
1. On the Home page, long press the REDIAL key.
It prompts whether or not you are sure to reset.
2. Confirm the action.
Exporting Log Files
Log files are essential when troubleshooting the phone issues. Log files contain information about phone
activities and the phone configuration profiles. You can also export the log to the local PC or to a specific
syslog server.
• Setting the Severity Level of the Local log
• Setting Severity Level of the Module log
• Exporting the Log Files to a Local PC
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