| Contents | ix
Upgrading the Firmware.....................................................................................................................................230
Viewing Multipoint License Status............................................................................................................................... 231
Viewing the Device Type.................................................................................................................................................. 232
Troubleshooting..........................................................................................232
General Issues........................................................................................................................................................................232
Call Issues................................................................................................................................................................................233
Audio Issues........................................................................................................................................................................... 235
Video Issues............................................................................................................................................................................236
Placing a Test Call............................................................................................................................................................... 237
System Diagnostics............................................................................................................................................................. 237
Diagnosing the Audio.......................................................................................................................................... 238
Diagnosing the Camera.......................................................................................................................................238
Diagnosing the Network.....................................................................................................................................238
System Status........................................................................................................................................................................ 239
System Status List..................................................................................................................................................239
Viewing System Status.........................................................................................................................................242
Viewing Call Statistics........................................................................................................................................................ 242
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