Routing elements
170
System functions and features as of R3.0
syd-0367/1.3 – R3.0 – 03.2013
5. 11. 4. 2 Destination KT
Travel agency Application
The number for the travel agency’s Africa Desk is listed in the telephone directory
under the number 222 22 20.
Calls for travel to Africa are first route to the Africa Desk At the Africa Desk the calls
are answered by employees 1 to 3.
A call is offered on the line keys of KT line 1/1.
If KT line 1/1 is busy, the call is offered on the line keys of KT line 1/2, etc.
The travel agents working at the Europe Desk will only answer calls to the Africa
Desk if all its three travel agents are busy. That is why they are only connected to
the KT line for Africa in fourth priority (KT line 1/4).
Fig. 70 Substitution Circuit
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