Call routing
198
System functions and features as of R3.0
syd-0367/1.3 – R3.0 – 03.2013
6. 3. 3. 2 Forwarding a call if busy
To ensure that each incoming call is answered, the following configuration recom-
mendations must be observed:
Configuration for Users and Terminating KT Lines
• Configure Call Forwarding on No Reply if busy and preconfigured Call Forward-
ing on No Reply.
The call is diverted to a preconfigured call forwarding destination if the user is
busy.
• Configure preconfigured Call Forwarding Unconditional.
The call will be routed to a preconfigured Call Forwarding Unconditional desti-
nation in the case of a stored message or Call Forwarding Unconditional to
standard text.
• Activate permanent Call Forwarding on No Reply.
If the user does not answer, a delayed call is made to the CFNR destination.
Configuration for user groups
Enter elements with call queues in the user group (operator console or general
bell).
Configuration of the call distribution elements
•Configure alternative destinations if busy (CDE if busy setting).
• Rerouting a call via a queue with announcement (see "Queue with announce-
ment (Number in Queue)", page 507).
Configuration for through KT lines
• In the call distribution configure KT line and user group as the destination.
• Delay the elements of the user group.
The user group is therefore an additional distributor if all the addressed through KT
lines are busy..
Using a Voice Mail System
Unanswered calls can also be forwarded to a voice mail system where they are
processed (see "User Groups for Voice Mail and Other Applications", page 150).
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