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SYSTEM FEATURESCALL SERVER : INTEGRATED VOICE
MAIL UNIT
Ed. 04 5/16Réf. 3EH 21000 BSAA
T To enable/disable the "Select Language" question:
T To define the "Direct Call" function (opening hours/closing hours):
T To define the action to be taken in the event of transfer to a non-existent mailbox or in answering-
only mode:
T To define the "Default" function (opening hours/closing hours):
Additional information
- For internal calls, only the semi-supervised type of call transfer is available
- The Automated Attendant only transfers calls to available internal users:
• If the user doesn't answer: the call is transferred and dynamic routing is activated;
- If the user is busy (degree 1 or 2): the call is not transferred and the user is returned to the Auto-
mated Attendant Main menu.
- For external calls, the Automated Attendant transfers the call and goes back on hook regardless of
the called party status; if the call doesn’t get through (e.g. if the line is busy), it comes back to the
Automated Attendant Main menu.
- Role of the * key
• on connection to the Automated Attendant: the enterprise welcome message and the "Press
Star" question are skipped and the caller is prompted to select his preferred language (if con-
figured) or is put through directly to the Main menu.
• while listening to an information message:
- if the caller accessed the information message from the Automated Attendant Main menu,
pressing the * key while listening to the message brings him back to the Main menu, where
all the options are listed anew;
- if the caller accessed the information message from one of the Automated Attendant sub-
menus, pressing the * key while listening to the message brings him back to the sub-menu,
where all the options are listed anew.
- Role of the # key
• on connection to the Automated Attendant: the caller can consult his mailbox (if he has one);
- By MMC-PM5 (Expert View): Voice Processing -> Automated Attendant -> Greeting ->
Opening Hours/Closing Hours -> "Select Language" Question
- By MMC-PM5 (Expert View): Voice Processing -> Automated Attendant -> Greeting ->
Opening Hours/Closing Hours -> Single Function AA
- By MMC-PM5 (Expert View): Voice Processing -> Automated Attendant -> Greeting ->
Opening Hours/Closing Hours -> Mailbox Function
- By MMC-PM5 (Expert View): Voice Processing -> Automated Attendant -> Greeting ->
Opening Hours/Closing Hours -> AA Function
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