Alcatel OmniPCX Office Technical Documentation

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SYSTEM FEATURESCALL SERVER : INTEGRATED VOICE
MAIL UNIT
Ed. 04 7/16Réf. 3EH 21000 BSAA
AUDIOTEX
Description
An Audiotex consists of a sequence of information messages.
Two mutually independent Audiotex services are provided: one for opening hours, the other for the
company's closing hours.
One can switch between them either manually or automatically, using the same time ranges as defined
in the Alcatel OmniPCX Office system.
Activation
Audiotex can be accessed in either of 2 ways (if a menu is available for access to an information mes-
sage):
- by an external call - dialing the Audiotex DDI number, or
- by an internal call - dialing the internal number for the Automated Attendant.
When the caller dials the DDI number for the Audiotex service, he automatically hears the enterprise
welcome message. The next two stages are optional:
- He is asked to press the * key to check that he has a voice frequency terminal (this option can be
configured by PM5);
- Then he can select his preferred language for navigating in Audiotex (configurable using PM5).
Finally he will be put through to the first information message; this message may be chained with
others or followed by forwarding to the OS, for example.
Audiotex
( ) Optional
System call
Enterprise welcome message + optional question
Press * key + select language (option)
Information message 1
+
Information message 2
+
Information message 3
Transfer to Operator Station

Alcatel OmniPCX Office Specifications

General

VoIP Support	Yes
SIP Support	Yes
ISDN Support	Yes
Analog Support	Yes
Integrated Voice Mail	Yes
Auto Attendant	Yes
Conferencing	Yes
VoIP Protocols	SIP, H.323
Power Supply	100-240 VAC, 50/60 Hz
Network Interfaces	10/100 Mbps Ethernet
Humidity	10% to 90% non-condensing