SYSTEM FEATURES CALL SERVER : INTEGRATED VOICE
MAIL UNIT
Ed. 048/16 Réf. 3EH 21000 BSAA
Default function
The default function is obtained when the application cannot interpret the numbers dialed by the caller
(for example, at the end of an information message, the caller is prompted to dial the number of the
person he wants to contact). This default function is identical to the one used for the Automated Atten-
dant and must be configured from within the Automated Attendant (see "Default function" in the "Auto-
mated Attendant" chapter).
Role of the * and # keys
-* key:
• on connection to Audiotex: the enterprise welcome message and "Press Star" question are skip-
ped and the caller is prompted to select his preferred language (if configured) or is played the
first information message;
- while listening to a message: the voice server is released after playing a good-bye message.
- # key: skips the current information message and moves on to the next
Configuration
T To set the first information message:
T To set the information messages:
Number of configurable messages: 50.
The various functions at the end of the welcome message are only available with PM5:
• Not used: if the caller is in the Automated Attendant, then he is returned to the previous level;
if the caller is in Audiotex, the good-bye message is played and the voice server is released.
• Free dialing: the caller is prompted to dial an internal destination number.
• Transfer to subscriber: the caller is routed to a predefined internal number.
• Transfer to operator station: the caller is routed to the OS.
• Information message: the caller is played an information message.
• General mailbox: the caller is routed to the general mailbox.
• Leave a message: the caller is prompted to enter a mailbox number in order to leave a messa-
ge.
• Mailbox: the caller is routed to a predefined mailbox.
- Release: the call is released after playing a good-bye message.
- By MMC-PM5 (Expert View): Voice Processing -> Information Messages -> Audio Text
- By MMC-PM5 (Expert View): Voice Processing -> Information Messages
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