SYSTEM FEATURES CALL SERVER : INTEGRATED VOICE
MAIL UNIT
Ed. 0414/16 Réf. 3EH 21000 BSAA
STATISTICS
Description
The statistics are intended for:
- the administrator or operator (i.e. the person responsible for managing the messaging service on
the client side)
- the maintenance service (the distributor, for example).
The statistical function gathers data on the voice server and how it is used. The counter readings cor-
respond to the server activity since the last Reset.
Depending on the results, appropriate changes can be made to the settings in order to improve the
service.
Statistics on the Automated Attendant
T To read and reset the counters:
- Number of calls received by the Automated Attendant (= number of times the welcome message
was heard).
- Duration of calls for the Automated Attendant.
- Number of failed calls (no response to the "Press Star" question or no caller selection in the Auto-
mated Attendant Main menu).
Nota : All of these counters can be reset using the Reset function.
Statistics on Audiotex
T To read and reset the counters:
- Number of calls received by Audiotex (= number of times the welcome message was heard).
- Length of calls for Audiotex.
- Number of aborted calls (no response to the "Press Star" question or no selection by caller in the
Audiotex main menu).
Nota : These statistics are provided for opening and closing hours. All of these counters can be
reset using the Reset function.
- By MMC-PM5 (Expert View): Voice Processing -> Statistics -> Automated Attendant
- By MMC-PM5 (Expert View): Voice Processing -> Statistics -> Audiotex
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