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SERVICES AVAILABLE TO USERSCALL SERVER : INTEGRATED VOICE
MAIL UNIT
Ed. 04 11/18Réf. 3EH 21000 BSAA
PERSONAL ASSISTANT
Description
Incoming calls forwarded to the voice server are routed to the user's mailbox or the user's personal
assistant (depending on the configuration).
If the call is forwarded to the personal assistant, the caller is put through to the Main menu, enabling
him for example to leave a message (so that he can be called back) or to be transferred to the reci-
pient's mobile terminal.
For the caller, forwarding to the mailbox or personal assistant is guided by voice prompts only.
If the personal assistant is activated:
- the caller is informed that the person cannot be reached
- he then listens to the various options offered by the personal assistant (transfer to the operator sta-
tion or to a predefined internal/external destination)
- then he hears the voice prompt for his chosen option.
Forwarding to the personal assistant is immediate, and is activated from the set customization menu;
the personal assistant voice prompt is pre-recorded and cannot be customized.
Notas : Option 1 - Mailbox is proposed automatically, even if the personal assistant has not been
configured, whenever the function is validated.
Even if the personal assistant has not been validated, the Operator station can still be rea-
ched by dialing the attendant (operator) number during the mailbox announcement (blind
transfer to OS).
to its personal assistant
1 - Mailbox
2 - Colleague
3 - Mobile
4 - Outside line
-
Personal assistant
Mailbox
welcome
message
Re cor d
message
Yes
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